BOAhub FAQ

Got to the Play Store on your device and search ‘BOAhub’

Locate and install BOAhub on your device.

Got to the AppStore on your iOS device and search ‘BOAhub’

Locate and install BOAhub on your device.

No. While we recommend using the BOAhub application on your device, BOAhub is available as a web-accessible via your preferred web browser at www.boahub.co.

BOAhub is available for Android and iOS devices, as well as being accessible from your favorite web browser at www.boahub.co.

Select ‘forgot password’ on the BOAhub sign-in page, which will take you to the forgot password page.

On the reset password page, enter the email address you use to login into BOAhub and click submit.

You will receive an email with a link to reset your password.

Not getting the email?

You must be using the exact email address you have used to sign up to BOAhub. If you have forgotten which email address you used, you can sign-up here.

Select ‘forgot password’ on the BOAhub sign-in page, which will take you to the forgot password page.

On the reset password page, enter the email address you use to log in to BOAhub and click submit. You will receive an email with a link to reset your password.

Not getting the email? 

You must be using the exact email address you have used to sign up to BOAhub. If you have forgotten which email address you used, you can sign-up here.

Solution: Try signing up rather than resetting the password.

Possible Causes: Using a different email address compared to what was used when signing up and having never been signed up for BOAhub before.

Solution: Try again in 5 minutes

Possible Causes: If there is a network issue with either your device, or with BOA internal systems it will give this error.

Solution: Reset your password 

Possible Causes: In a recent system upgrade, all users have been asked to change their passwords. If you were a user in prior to the upgrade you must reset your password.

Solution: Remove space from after email address

Possible Causes: When adding your email address, particularly on mobile devices, the device can add a space after the email address. This causes an error as the system requires the email address to be an exact match.

Solution: Re-enter credentials

Possible Causes: There may be a typo in your credentials. Try again – we all make mistakes!

Solution: Reset the password

Possible Causes: There may have been a typo in your password when you signed up last reset it and there’s a chance you’re using an old/incorrect password. It’s also good security to change it periodically.

Solution: Update/Reinstall the application

Possible Causes: You may not have the latest version or there has been a glitch in loading the application

Solution: Use Mobile Data

Possible Causes: If you are on a mobile device, turning off WIFI and using your mobile data will ensure there are no network firewalls blocking access to BOAhub

Solution: Log out and back in again

Possible Causes: If there is a network issue while logging in, some or all products may not load. Logging out and in again usually clears this.

Solution: Log out, then try again in 5 minutes

Possible Causes: If there is a network issue while logging in, some or all products may not load. While we aim for 100% system uptime, glitches do occur. Giving it 5 minutes will give system errors time to clear.

Solution: Check your network quality

Possible Causes: If there is a network issue while logging in, some or all products may not load. If the problem persists, ensure you are in good network coverage.