Resources

If you were asked to say what your business was worth, would you immediately reach for the accounts, spouting off a long list of figures to justify this and that? Whilst dollars and cents definitely have a place in defining your business worth, many businesses that BOA Hydraulics works with, have decided to add other factors into the value of their business, namely the skill & well-being of their staff and the loyalty of their customers.

Up-skilling employees for Hydraulic Hose Repair

Many businesses have identified that employee retention is directly linked to the up-skilling and investment in their staff and their staff’s wellbeing. They found “up-skilling employees to be familiar with machinery repair and maintenance, tended to identify other additional skills, giving the company further breadth and longevity to their offering.”

Employees, who have access to training and development, demonstrate increased loyalty and performance, whilst also being able to better serve internal and external customers.

Having a team who can perform repairs and preventative maintenance to your fleet of valuable assets, not only reduces downtime but avoids impacting other parts of the machine, oil loss, and unbudgeted expenses.

Through further learning teams can now take up tasks that you normally paid for, getting machines and staff back up and running sooner and keeping projects on track and on budget.

With new technologies and solutions available for tasks once thought to be the domain of an external company, staff are able up-skill and master these tasks.

Your Loyal Customers

As the competence and experience of your staff grow so does their confidence and service to your customers. Customers, who can rely on a company and its team, are more likely to become loyal, repeat customers. This is when your business realises real value and growth. Loyal customers not only return but are also one of the best forms of FREE marketing, by being advocates for your brand and recommending you to others.

Especially in the age of digital and social media, customers are much more likely to share their experience and recommendations of a company, or demonstrate the success they experienced with a great product or service.

There is a saying “Loyal customers can’t be brought or sold, they can only be earned”, this is very evident to BOA by the repeat customers who purchase their hose and fittings from them month after month. The team at BOA work hard to support business in setting up the BOA Hydraulic Hose Repair and Maintenance Solution, giving them back the confidence to control outgoing costs and reduce down-time. It’s this support that earns them such a loyal customer base.

So start creating value today……….

There is no better time than now, during lockdown, to realise the value of this investment. Help your staff to use this time to up-skill on the theory of the machines they work on, through discussions, team meetings and online learning.

Give BOA a call to talk about how the BOA solution can give your business back the control and autonomy of running your day-to-day operations. We believe we can support this through up-skilling staff in hydraulic hose repair and maintenance – allowing you to turn wasted time into profit.